Returns and Refunds

Changed your mind, or something is not right? Here is how returns, refunds and replacements work at Mavorne.

• 30 daysChange-of-mind return window from the delivery date
• Original paymentRefunds go back to the method you paid with
• 10 business daysMaximum refund processing time after we receive your return

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

30-day change-of-mind returns

On top of your legal rights, you can return any item for any reason within 30 days of delivery. To qualify, the item must be unused, in its original condition and packaging, with all parts and tags included. Items that show signs of use, wear or damage may be refused or partly refunded.

How to start a return

1. Email us. Send your order number and the reason for the return to info@mavorne.com.
2. Get your return authorisation. We reply within one business day with the return address and instructions. Please do not send anything back before you have this.
3. Send the parcel. Pack the item securely and send it with a tracked service. Keep your proof of postage.
4. Receive your refund. We check the item and refund you within 10 business days of receiving it. Your bank may take a few extra days to show the credit.

Who pays for return shipping

• Faulty, damaged or incorrect item: we pay. We will send you a prepaid label or refund your return postage.
• Change of mind: you pay the return postage. We do not charge a restocking fee.

Refunds

Approved refunds are issued to your original payment method for the full product price. Original shipping was free, so there is nothing to deduct. If you received a discount, the refund reflects the amount you actually paid.

Exchanges

Need a different size or colour? Tell us in your return email and we will arrange an exchange where stock allows. If the item is out of stock, we refund you instead.

Faulty, damaged or incorrect items

Contact us as soon as you notice the problem, with your order number and photos. We will offer a replacement, repair or full refund at no cost to you, in line with the Australian Consumer Law.

Cancelling an order

Email us as soon as possible if you want to cancel. If the order has not been dispatched, we cancel it and refund you in full. If it has already been dispatched, it is treated as a change-of-mind return.

Items we cannot take back

Items returned more than 30 days after delivery under the change-of-mind policy, items damaged through use, and gift cards. Your Australian Consumer Law rights still apply to faulty goods.

Contact

DMS Ventures (trading as Mavorne)
Rivierenlaan 87, 1442 PC Purmerend, Netherlands
Email: info@mavorne.com
Phone: +31 6 49 07 92 84
Customer service: Monday to Friday, 9:00 to 17:00 CET. We aim to reply within one business day.