Everything about getting your order to you in Australia: what it costs, how long it takes and what to do if something goes wrong.
- A$0Free standard shipping on every order to Australia
- 1–3 business daysOrder processing before dispatch
- 7–14 business daysEstimated delivery after dispatch
Free shipping
Standard shipping to any address in Australia is free. There is no minimum order value and no surcharge for remote areas. The total you see at checkout is the total you pay.
Where we ship
We currently ship to Australia only. All prices are in Australian dollars (AUD).
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding Dutch and Australian public holidays). You receive an order confirmation by email straight away and a shipping confirmation with a tracking link as soon as your parcel is on its way.
Delivery time
After dispatch, delivery to Australian addresses takes an estimated 7–14 business days. Delivery to regional and remote areas can take longer.
| Step | Time |
|---|---|
| Order processing | 1–3 business days |
| Delivery after dispatch | 7–14 business days |
Delivery estimates are our best estimate based on recent deliveries. They are not a guarantee. Carrier delays, customs checks, weather and public holidays can add time. If your order has not arrived within the estimated window, contact us and we will trace it for you.
Tracking
Every order is sent with tracking. Use the link in your shipping confirmation to follow your parcel. Tracking can take a day or two to show the first scan.
Duties and GST
Orders under A$1,000 fall within Australia's low value import threshold and are not subject to customs duty on arrival. Where GST applies, it is included in the price you see. You will not be asked to pay anything extra at delivery.
Wrong address or failed delivery
Check your delivery address before you place the order. If a parcel is returned to us because the address was incomplete or the delivery could not be completed, we will contact you to arrange re-delivery or a refund of the product price.
Lost or damaged in transit
If your parcel is lost or arrives damaged, email us within 7 days of the delivery date (or the end of the estimated delivery window) with your order number and, for damage, photos of the parcel and product. We will send a replacement or refund you in full. This is in addition to your rights under the Australian Consumer Law.
Contact
DMS Ventures (trading as Mavorne)
Rivierenlaan 87, 1442 PC Purmerend, Netherlands
Email: info@mavorne.com
Phone: +31 6 49 07 92 84
Customer service: Monday to Friday, 9:00 to 17:00 CET. We aim to reply within one business day.